로운 (RO WOON) - RO WOON 2025 SEASON’S GREETINGS - DAY OFF
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※ 사이즈 및 구성 내용은 제작사 사정에 따라 변경될 수 있습니다. 양해 부탁드립니다.
※ 상기 이미지는 이해를 돕기 위한 예시로, 실제 상품 사양과 차이가 있을 수 있습니다.
※ 상기 사양 및 발매일은 추후 제작 상의 사유로 변경될 수 있습니다.
※ 상품의 포장/배송 과정에서 외관에 미세한 스크래치 및 흠집, 변색 등이 생겨날 수 있으며 이는 교환 사유가 될 수 없습니다.
※ 본 상품은 개봉 후 반품이 불가할 수 있으며, 구성품 불량인 경우 구성품에 한해 별도 교환 처리됩니다.
※ 외관상 불량으로 인한 반품 접수는 가급적 미개봉 상태로 문의를 부탁드리며, 내부 구성품 불량에 한해 해당 구성품만 별도로 교환 처리가 가능합니다. 단, 상품 개봉 후 제품의 재판매가 불가능하거나 가치가 하락할 경우 반품 처리가 불가합니다.
※ 상품의 교환을 위해 불량 확인을 위한 근거 자료(개봉 전후의 동영상 등)를 요청할 수 있으며, 소비자의 과실로 입증될 경우 교환이 제한될 수 있습니다.
※ 본 상품은 단순 반품 불가 상품입니다.
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1. Order cancellation
- Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t begun.
- If the product hasn’t shipped yet, the cancellation can be made before 12:00p.m. on the next day of order date through email.
- When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.
- If cancellation is received/approved after shipping due to private reasons, then you must pay for round-trip delivery rate to your location.
2. Exchange/Refund
- Exchange/refund request can be registered through email within 7 days after delivery.
- The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.
- If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
- If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.
※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.3. Cases when refund is not possible
- When there is no product failure/wrong delivery
- When no description is offered for reasons for refund
- When seal/tag of the product has been removed
- When the product is used or laundered at least once
- When the product is damaged/changed due to reason attributable to customer
- When product packaging (bag/case) is lost
- When the refund date has passed
- When the product or its packaging is damaged
4. Delivery Information
1) Shipping Charge
- The international shipping price differs according to the weight and rate set by the shipping company (box weight included).2) Delivery Date
- Generally, delivery is completed within a minimum of 5 to a maximum of 10 business days after payment is completed.
- The delivery date may change depending on the country, product inventory, customs, and other factors.
- You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)
- Ordering is done during or before company’s holidays.
- Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
- High delivery traffic (e.g. due to bad weather)
- Orders made during Saturdays, Sundays, or festival days are sent on the next business day.
